Apply if you have access to book An analytical tool that helps identify causes of incomplete or “wrong” steps is a causeand-effect or fishbone diagram. This is a brainstorming tool that helps focus on problems of training, people, material, and procedures that cause the faulty work process to occur. The causes of errors are identified on the diagonals such that the resulting figure resembles a fishbone. — Berman, 2006 (p. 106) Show how an organization you are familiar with could be improved using concepts from this Week`s readings in Berman. Be specific in describing ways these tools might be applied in your organization. This assignment comes from the readings of this book which I do not have a copy of, listed below: Performance and Productivity in Public and Nonprofit Organizations, Berman, E. M. (2006). Chapter 5, “The Quality Paradigm” (pp. 86-107)
