Chapter 8 Outline.pptx
Learning Objectives: After completing this learning module, you should be able to:
Recognize the success of a change agent involves knowing your strengths and weaknesses and how these interplay among the person, the situation, and a vision. Discuss how successful change agents have a set of skills and personal characteristics: interpersonal, communication, and political skills; emotional resilience and tolerance for ambiguity and ethical conflicts; persistence, pragmatism, and dissatisfaction with the status quo; and openness to information, flexibility, and adaptability. They act in a manner likely to build trust. Change agents develop their skills with experiences in change situations.
Identify four change agent types: the Emotional Champion, the Developmental Strategist, Intuitive Adapter, and the Continuous Improve.
Each has a different preference for his or her method of persuasion (vision versus analytical) and orientation to change (strategic versus incremental).
Consider the different change roles: an internal change agent, an external consultant, and a member of a change team
Learning Activities:
Review Chapter Eight Outiline
Read Organizational Change Textbook Chapter Eight: Becoming a Master Change Agent
Read Focusing on Change Textbook Chapters 8 and 11: Communication Systems and The Big Picture
Read Case Study – Employee Communication and Engagement during Change
Submit Module 8 Discussion
Submit Alignment Matrix
