Waiting Lines

Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line.
Select a real-world business scenario (e.g., a retail store, a restaurant, a healthcare facility) where waiting lines are common.

Address the following requirements:

Describe the typical waiting line challenges faced by this type of business.
What are the key factors that contribute to waiting lines in the selected business scenario?
How can the business minimize waiting times while keeping costs low?

Directions:

Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and cite any other sources if appropriate.
Your initial post should address all components of the question with a 500 word limit.

Reply to at least two discussion posts with comments that further and advance the discussion topic.