Report
The lesson focused on functions of organizational communication, types of communications, ethics and technology in workplace communication, sources of conflict in an organization, and conflict management. It is time for you to apply what you have learned by writing a report by completing short answer questions about communication and managing conflict in the workplace.
Your report must be composed in Microsoft Word and include the four sections indicated in the box below, along with an Introduction and Conclusion. Please label each major section of the report with a heading.
To complete this assignment, read the following scenario and then answer the questions that follow to write your report.
Communication and Conflict in the Workplace
Your company is focused on creating a positive workplace culture, and your leadership trainer is excited about the opportunity for you to be involved with providing insight and recommendations regarding effective communication and managing conflict in the workplace. The latest quarterly employee survey indicated the need to revisit communication strategies, and the technologies being used which are causing frustration and inevitably conflicts are on the rise. You must create a report about the key components of effective communication, ethics in communication, the important role technology plays in daily communication exchanges, and methods for resolving conflict.
Your research will be shared with the leadership team as they prepare specific initiatives to address the concerns that were reflected in the survey. Your report will help to make informed decisions about new policies or training needed to support a positive workplace culture that fosters effective communication and methods for resolving conflicts in a healthy manner.
Report Questions
Create a report with four sections, along with an Introduction and Conclusion, in Microsoft Word and include headings for each section. In total, you should have six headings. Answer the following questions.
Key Components of Effective Communication: To help the organization revise their communication strategy, explain four business communication actions that you believe your organization should strive to use for more effective communication.
Ethics in Communication: List and explain the three ethical standards which any communication should follow. As a manager, you know that employees may not consider all three standards, so the leadership team wants your insight on which of the three standards you believe should be highlighted as the “Golden” rule regarding communication exchanges that would best support the well-being of the employees and the organization. Why did you select this standard? Explain your answer.
Technology & Communication: The company is looking to add instant messaging (IM) to allow employees to communicate throughout the organization. List and explain the advantages and disadvantages of using instant messaging in the workplace. Based on your analysis, would you recommend that the company move forward with implementing this communication tool? Why or why not?
Conflict Management Strategies: List and explain two conflict management styles which you believe would be most advantageous for the company to implement, remembering to align with the company’s goal to promote a positive workplace culture. Explain your selections.
