One of the greatest challenges facing healthcare organizations is attracting and retaining loyal customers. In order to accomplish this, healthcare human resource departments must recruit and retain professionals who are committed to delivering service excellence. For this assignment, you will need to develop a plan or propose a revision to your current organization’s customer-focused culture that encourages all employees to actively participate in delivering service excellence.
Your tasks is to:
Discuss your strategy for developing a customer-focused culture that ensures active participation in delivering service excellence. Be sure to address the following items:
PLACE OF WORK : FLORIDA HEALTHCARE INSURANCE PLANS
Current culture
Identify the key drivers of customer satisfaction
Changes necessary (if any)
What are the costs associated with your plan
Implementation Plan and how will you know if your plan is successful?
Plan for sustaining this change
You are to develop this plan as if you will be presenting to your board of directors or management team
