Lesson 3
OBM is defined as the application of behavior analysis to organizational settings. The three-term contingency or “A-B-C model” (Antecedent-Behavior-Consequence) is the foundation upon which most behavior-based interventions.
One type of consequence used in numerous settings to affect behavior change is “feedback.” In general, a feedback intervention involves measuring a targeted behavior and then delivering information about this behavior to relevant individuals or groups. What type of experience do you have with feedback as a manager or non-managerial employee? Do you believe healthcare organizations provide employees with enough feedback?
Your response must be at least one complete paragraph. You must provide constructive feedback on 2 other posts to earn full points.
Lesson 4
You often hear people say “nobody likes change”. As a manager, you cannot have this mentality as healthcare is constantly changing and managers lead organizational change.
How would you address employees who are reluctant to change?
Your response must be at least one complete paragraph. You must provide constructive feedback on 2 other posts to earn full points.
