You are a newly appointed CEO of a Big Box organization similar to Walmart, Target, etc. Your organization has declined steadily in the last 5 years in terms of revenue and profit. Turnover has increased with some of your best leaders leaving to work for the competition. You have a strong hunch that the reason for the decline and high turnover is that the organizational culture is characterized by politics, bureaucracy, lack of trust in management, and perhaps even some ethical issues.
First, discuss the key personnel an organization needs for success.
What types of values should these key personnel have?
What would you be looking for in hiring new leadership and management?
Second, discuss the steps you would take to significantly change the culture to reduce turnover, increase employee engagement, and eliminate the causes of the toxicity in the current organizational culture.
