Cultural Competence and Customer Service

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ultural Competence and Customer Service

Task: This assessment is comprised of two parts. The first will be a self-analysis of your current state of cultural competence. The second will require you to respond to scenarios. You are required to justify your responses or actions by directly relating them to readings and materials presented in this section.
course materials

How Does Culture Affect Communication?

Cultural Barriers to Communication



https://ctb.ku.edu/en/table-of-contents/culture/cultural-competence/culturally-competent-organizations/main
https://saylordotorg.github.io/text_leading-with-cultural-intelligence/s04-11-value-dimensions-of-culture.html

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