Describe the characteristics of different types of work groups. Differentiate between a group and a team. [Objective 3.1]
Why do groups need rules? [Objective 3.2]
Explain the importance of group norms in controlling and conforming behaviors. [Objective 3.2]
If necessary, reread the Chapter 11 Closing Case. What did Microsoft do that hurt team productivity to the extent that it had to delay the introduction of VISTA, its newest operating system? Discuss this question in terms of the individual versus the team and its effect on organizational goals. [Objective 3.3]
