1. Define project change for stakeholders so they know when to use this process for submission, review, and approval?
2. What tool/method will be used to request changes? Who is the final approver of the change? Who will determine if the customer is to PAY for the change or if it is included in the scope of the project?
3. What change control meetings will you have, how often and who should attend?
4. Using a SIMPLE flow-type of diagram, draw out the process (i.e. start with submitter, …… go through review board…….end with the PM or Sponsor approval, etc.) Include time frames (for example, x days from receipt to the next step, and so on)
5. What is the exception process for an EMERGENCY change?
6. After the change has completed, how will it be communicated out and by whom? If there are issues during the actual change process, assume you will use the same process.
7. What process will you use to analyze the completed change and document any lessons learned? For example, did anything go not as expected and what could you do differently in the future?
