These General Motors documents chronicle upper management’s handling of a known defect in their automobiles.

-Specifically, the document should address the impact of the leadership communications of the organization.
-A SWOT analysis of the company’s communications.
-The effectiveness of the organization’s communications approach on internal and external stakeholders
-How the communications approach affects the organization’s culture from a systems theory approach
– Ways the communication approach could inhibit growth
– The organization’s approach (or lack of) to ethics