ASSIGNMENT QUESTION
Select a company you are familiar with and one that is relevant to your degree in which you
feel you have employability aspirations.
This selected organisation could be the same you selected for you first coursework.
Select one organisation from any of the below industries:
− Hospitality e.g. Hotels, AirBnB, Restaurants, Spa, Resorts, Events etc.
− Transportation e.g. Taxi, Uber, Airlines, Cruise lines, Rail etc.
− Retail e.g. Supermarkets, Florist, E-Commerce, Fashion shops, Corner store etc.
− Entertainment e.g. Galleries, Museums, Libraries, Cinemas, Theme Parks etc.
For this assignment, you are required to individually produce and submit a professionally
presented management report of 2,500 words about your selected organisation operations,
addressing Tasks 1 and 2 below:
TASK 1.
Critically discuss the main theories / concepts / frameworks in any TWO of the below topics
AND then apply them by discussing real and actual examples from your organisation:
1. Quality Management – (Slack, Chapter 17)
2. Supply Chain Management – (Slack, Chapter 12)
3. Capacity Management – (Slack, Chapter 11)
4. Inventory Management – (Slack, Chapters 13)
TASK 2.
Discuss the important of any TWO real examples of issues, challenges, agenda points,
policies and/or proposals that the operations manager should include in his annual meeting
with a newly appointed Marketing Manager at the same organisation.
Overall, this consultancy report will illustrate your understanding of the role of the operations
department in creating competitive advantage at your selected organisation (LO1). It will
also show to your new line manager the interdependence of the operations department on
other functions within the company (LO2).
The suggested standard report format should include the following sections:
− A cover page
− An executive summary – 1 page, with brief overview of report content.
− A contents page – 1 page, showing all relevant sections and sub-sections
− An introduction – 300 words about your selected organisation
− Findings section – 2000 words as main body with four subsections as guided.
− A Conclusion section – 200 words – as overall conclusion
− A reference list – minimum of 8 to 10 academic sources in Harvard system.
− Appendix – optional
ASSESSMENT CRITERIA
1. Knowledge & Understanding of theories / concepts (Skills). – 25 marks.
2. Research and Application by providing industry examples (Content)– 25 marks
3. Meeting Agenda Points with Marketing Manager (Content, Skills) – 25 marks
4. Report Originality, Structure, Presentation, Referencing. (Skills) – 25 marks
READING REQUIREMENT
– Slack N. and Brandon-Jones A. (2019). Operations Management, (9th Edition), London:
Pearson. Core Chapters: 9, 11, 12, 13, 17.
– Slack N. and Brandon-Jones A. (2018). Essentials of Operations Management (2nd
Edition), London: Pearson. Core Chapters: 6, 7, 8 & 12,
– Other industry reports from your selected organisation.
Students should also consult the main academic journals in the field:
− Production and Operations Management
− Manufacturing & Service Operations Management
− International Journal of Operations & Production Management
− British Journal of Management
− Harvard Business Review
− Sloan Management Review
