1-12 Identify the problem faced by UPS. Was it a technology problem, an organizational prob-lem, or a management problem? Explain your answer.
1-13 Describe the solution to this problem pursued by UPS? Is this a successful solution? Why or why not?
1-14 Diagram the package sorting process at UPS before and after automation.
1-15 How did automated package sorting change operations and decision making at UPS?
