How imperative is good Customer Service to an Airport (Overall)? Explain why it is advantageous to the Airport itself, the community it is located in, and the Airport Sponsor (Ownership). Please cover the Who, What, When, Where, and How. Also if feasible, benchmark another airport(s), as an example(s) to justify your perspective. Make sure you cover the areas of S.W.O.T. Strengths, Weaknesses, Opportunities, and Threats.
