The dilemma in the case is played out similarly in many organisations, worldwide. Requirement In this discussion we won’t answer all the case questions as written, so please follow the instructions below: 1. Answer questions 1 and 2 from the case as one combined “before and after” reflection. 2. The Lab’s processes eventually were brought under control. What were the main benefits of this? 3. SPC is an operational level technique of ensuring quality conformance. How many of the benefits of bringing the lab under control would you class as strategic, and why?
