Kovach, J. V., & Ingle, D. (2019). Using Lean Six Sigma to reduce patient cycle time in a nonprofit community clinic. Quality Management in Health Care, 28(3), 169-175.
The summary should include:
A brief overview of the improvement initiative described;
An overview of how the Lean Six Sigma methodology guided this improvement initiative, specifically a descriiption of what was involved with each phase of the Define, Measure, Analyze, Improve, and Control (DMAIC); and
A brief descriiption of your analysis of the findings in the article and if you have any additional recommendations for the use of other quality improvement tools not mentioned.
