Group Assignment
Using the materials learned each week throughout this course, in your groups create an
Operations plan for the selected scenario provided by your instructor Mark Bukata.
The written report must be completed to a highly professional level. Clarity,
appearance, content, spelling and grammar are all important aspects within the
report.
Where information is not provided your Group may make assumptions based upon some
business logic. These assumptions must be listed in your report under a separate page
titled: Statement of Assumptions.
The Operations plan is to focus upon how the business will operate on a daily basis. For
this assignment assume that funds are available for the business and that the firm has a
sales and marketing team in place. Your operations plan does not need to include any
financial analysis or strategic planning.
Report Content
The final report must contain ALL of the following:
1. Identification of the Customer and what they specifically Value from the firm
2. Scope of the business- what are the competitive priorities
3. Your product(s) full description and design of each
4. Forecast of Demand for products or services for next 12 months forecasting
method and how it will be monitored
5. Process flow of the operation- show diagram and explain fully
6. Business layout show layout diagram and explain why laid out this way and
how this layout improves operations efficiency
7. Staffing requirements organizational structure of the operation
8. Quality dimensions
9. Capacity planning and identification of capacity limitations (bottleneck operations)
for daily work activities numerical analysis of maximum daily productivity or
efficiency attainable
10. Inventory control: specific items & quantities and materials requirements
11. Supply Chain list of suppliers and supply methods to be used
12. Quality explain how quality will be maintained through all work
processes/activities (inspection points)
a. Show the method of solving a quality problem
b. Show how the problem will not occur again
13. Key Performance measurements (KPM) to measure success of the operation
14. Operations planning thorough review of types of risks, impact upon on
operations and contingency plans to put in place
15. Other issues important for your business; suppliers, government regulations,
environment, etc
Details
Your space is 3000 square feet, with 2 shipping / receiving docks
Office Staff 2 employees and 8 Operations employees.
Process:
When boats arrive fish must be cleaned and frozen within 4 days
Process : boat arrives, dump fish, sort fish: salmon and other
All fish are cleaned and head removed, goes through fish frozen or by products
Operations is all year round but in the fall operations doubles. Resulting in a temporary increase until Nov
Normal fish production rate is 500 kilograms per day
Fish by products 200 kilograms per day
Plant works 5 days a week
Demand is 400 kgs per week for fish product
Demand for fish by products is 90 kgs per week
Dec month fish product goes up 50% more per week
Shelf life 3 years if in the freezer
Target market: are the three distribution centres: 1 is in Vancouver, 2nd is in China and the last one is in Germany. The demand split is equal.
