1. What was your first reaction after reading it?
2. Large corporations usually restrict individual customers to settling disputes via arbitration, why could it be that this was allowed to proceed via the courts?
3. How could a class-action law suit result if corporations usually restrict class actions in their contracts of carriage?
4. What is a class-action law suit?
5. Find a “Contract of Carriage” for any U.S. airline and read it. What was in it? What did you learn? (minimum of 100 words for this question)
6. What other harms did AA possibly cause onto themselves?
Thoughtful, comprehensive responses are desired here. Write it in an essay format, 1 paragraph per question.
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