Presentation
Category Points Description
Introduction and Overview 12 Provide an introduction to the project and an overview of the companies selected to compare customer service reputations. Provide the rationale for selecting these companies.
Company Strengths 20 Summarize what was done right by the company with good customer relations and other important information from this section.
Company Weaknesses 20 Summarize what was done wrong by the company with poor customer relations and other important information from this section.
Company Threats 20 Summarize the results of each company’s actions and other important information from this section.
Company Opportunities 20 Summarize the actionable recommendations would you give for improving customer satisfaction for each company.
