Why is it important to incorporate the voice of customer in designing criminal justice services? Why is this difficult?

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Answer the 2 questions below. 2 pages for each question. AP style double space, 12 font
1. Identify and explain the 6 stages involved in designing a house of quality. Then design a house of quality to a specific criminal justice agency.
2. Why is it important to incorporate the voice of customer in designing criminal justice services? Why is this difficult?
Textbook is: Administration and Management in Criminal Justice 3rd ed
Allen & Sawhney, Sage ISBN9781506361529
Link to book: https://www.chegg.com/reader/9781506361550/17–%7B%22dataIndex%22%3A1%2C%22childIndex%22%3A0%7D/
Information and readings in Chapter 14

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