a service rep in a healthcare customer service rep you will be shadowing/(rotational program) in another department like escalation 1. In the escalation department they focus on complex cases, claims, benefits and resolutions.
Write a paragraph thanking the escalation department in healthcare for providing opportunity for allowing you to rotate/shadow
2. Provide feedback.
One of the feedback is that that the team should do macro templates. Explain why macro templates can be helpful and useful to the team rather than free writing emails.
3. Explain why it would beneficial for everyone whom is hired as a service healthcare representative to go through training in the escalation department training as well. No references please just write a paper answering the above.
