Please respond to each question.
Discussion Small Business Management
Week 10
As a new small business owner, what can you do to make sure you hire the right person for the job? What are some ways to manage and foster productivity among virtual employees? Lastly, what is one benefit that motivated you as an employee that you would offer your employees to motivate them?
Discussions Operations Management
Week 10
Compare and contrast the lean service system found within Southwest Airlines to a full-service airline such as United Airlines, British Airways, and other large carriers in terms of cabin service, boarding process, baggage handling, and service encounters.
Recommend ways for the airline carriers to improve their lean operation systems in terms of speed and quality while reducing waste and costs. Explain your rationale.
Week 11
Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on)
Suggest ways for the organization to improve its goods/service. Determine the element(s) of operations management that must be reevaluated.
