Identify briefly what could be costs of quality in a project of building an extension to an existing elderly home that would cater for an 80 bed dementia nursing home The cost of quality that need to be discussed are re the following That the company even though it is an established local company that has an excellent reputation that was earned by dedication and in providing unwaveringly high-quality , personable treatment do not have staff employed in quality management or train their staff in quality management even though they invest in their staff by training them in care and management courses. No Survey is planned to assess the customer expectations so the services and the extension may be modified to fit the needs of its clients
