Section 2 (50 Marks) This part of the assignment aims to assess your understanding of lean concepts and your ability to create a Value Stream Map (VSM) to represent the process of supplying products or services to customers. VSM is a tool to systematically analyse such processes to identify waste and non-value-add activities. It always begins with the customer placing an order and ends with the customer receiving that completed order. It should map each process along the way. For that reason, this part of the assignment will require you to undertake such a task for your chosen organisation. Part 1 – 20 Marks Using the same organisation discussed in section 1 (The organisation used in Section 1 was Lidl): State the product/service that is to be examined. [2 Marks] Draw the current state Value Stream Map (VSM) for this product/service, from start to finish. [8 Marks] Analyse the Current State Value Stream Map – Questions you may wish to consider include: What is the main problem statement for this VSM, for e.g. delivery performance to the customer is below agreed targets, customer complaints regarding quality of service are very high, sales are reduced due to an issue within the process etc. What are the current challenges that exist within it? Identify where the significant non-value adding activities occur? Part 2 – Using the DOWNTIME acronym (also referred to as TIMWOODS or 7 deadly wastes), identify as many areas/processes of waste in the current VSM, explaining the reasons for your assessment in each case. The purpose of this is getting the student to critically analyse what waste exists and why some wastes have a greater impact on customer satisfaction than others.
