There seems to be little doubt that soft skills are increasing in importance. For context: in the Moss and Tilly article (attached), the emphasis on soft skills is putting black men at a disadvantage. It would, however, seem unreasonable for employers to say that it is okay for their workers to treat customers badly.
Steps
1) Devise an objective way to assess workers soft skills prior to hiring them.
2) Describe your proposal for a more objective way to rate potential employees soft skills.
3) Essay Requirements are
– Describe your proposal for a more objective way to rate potential employees soft skills.
– Explain why your way is more objective than what you read in the Moss and Tilly article.
– Identify how you might train managers to use such a plan.
– Explain what the challenges were in creating such an assessment scheme.
– Explain in what areas is the scheme still subjective.
