Knowing how to identify and assess case studies is an important HSPP skill set. It is also an important HSPP skill set to be able to address different audiences within the same scenario and speak to the different needs, purposes, and outcomes of the different people involved. For example, in the scenario below, take careful inventory of the service user the mother and consider what you need to do to establish successful relations with her and achieve successful outcomes. Additionally, consider how you will switch gears and address a different audience the service provider who can help you glean resources, plans, and accommodations to accomplish what you need to help this family.
To Prepare
Review the case study presented in the Intake Assessment: Maria handout found in the Learning Resources. (Attached)
Referring to the case scenario, write two correspondences, one to the service user (the mother in the case scenario) and one to a service provider to whom you are making a referral for this case.
To the service user:
Write a 1-page introduction email or letter to the service user (the mother in the case scenario). In your correspondence:
Introduce yourself.
Provide a background of your skills.
Focus on demonstrating cultural humility in your communications.
To the service provider:
Write an email to a mental health service provider in which you advocate for your service user and request services. In your letter, be sure to demonstrate:
Diplomacy skills
Effective skills in interagency collaboration
Professional communication skills
Clarity and concise information
Confidentiality skills
