1) What leadership styles had been adopted by Robert and Ron respectively? What can we learn from this
case? (10 marks)
2) What mistakes did Ron make? In which situations could Rons leadership style be appropriate and
effective? What suggestions would you recommend for Ron to improve his leadership style?
2. Topic 7 Case study#1_Raleigh & Rosse Measures to Motivate Exceptional Service
1) How did R&R motivate sales associates? What are the drawbacks of the sales per hour compensation
system and performance management system?
2)What motivation theories can be used to explain the pitfalls of the sales per hour compensation system?