This is business research project
Handbook and instructions are given in attachment
Use Qualitative data and Content Analysis
In word documents given 7 interviews
Questions are:
1. How do you think the quality of service in tourism in Kazakhstan can be improved in the medium term? In the long term?
2. How does the quality of general education / hospitality education of students affect the sphere of service in tourism?
3. How can tourism education be improved in Kazakhstan? in the medium term? In the long term?
4. How does the level of salaries in the tourism industry affect the quality of service? 3.
5. What factor/aspect has the biggest impact on customer satisfaction? Why do you think so?
Comments from tutor
Please make sure that you have in the literature review chapter the answers from academia so you can compare what the industry believes and what the world of academia proposes/found out.
