Learning Outcomes
Adapt the Value Chain to incorporate and justify additional topics for service delivery and support activities.
Action Items
Refer to Exhibit 4-2 and Exhibit 4-3 (pp. 126 – 128) in your textbook.
Adapt the Value Chain by recommending additional topics/information to expand and/or fill in gaps in the model for the Service Delivery components and for the Support Activities components.
By Wednesday, write a 300- to 400-word response (no more than one to two pages) and post your adaptations here.
