HELLO, I HAVE INCLUDED MY POWERPOINT PRESENTATION (THE WORK I HAVE COMPLETED SO FAR, PLEASE ADD TO THIS). I HAVE ALSO INCLUDED AND ATTACHED THE FULL ASSIGNMENT BRIEF
THE FOLLOWING NEEDS TO BE ADDED/EXPANDED UPON
● Sources:
internal and external,
primary and secondary,
formal and informal,
team workers,
customers and other stakeholders.
Types:
qualitative and quantitative,
tacit and explicit,
official and unofficial,
policy and opinion.
PLEASE INCLUDE REFERENCES (I DO GO THOROUGH ALL THE REFERENCES)
THE Scenario
On September 6th, Thursday, AXION Airways announced it had suffered a breach resulting in the theft of customer data. In interviews with the TV24, the company noted that around 380,000 customers could have been affected and that the stolen information included personal and payment information but not passport information. The organisation also stated very clearly that information was stolen from the AXION Airways website and mobile app. Shares of AXION Airways’ parent company AAG fell around 4% as markets opened on Friday morning, hours after the airline said that their customer information “compromised” in a data theft. The company’s chairman and chief executive, Alex Cruz, said: “We are deeply sorry for the disruption that this criminal activity has caused.” Speaking to TV24News, he said the online vulnerability had now been fixed after it was discovered on Wednesday and indicated compensation could be a possibility for anyone who had lost money.
Despite AXION’s quick reporting of the breach, experts think the airline could be hit by a huge fine under the GDPR, which came into place on May 25. Previously, the largest fine issued by the Information Commissioner’s Office (ICO) was £500,000. If the airline’s parent group AAG is held accountable instead, the number could be even higher.
As a measurement to improve their services AXION Airways has decided to train all their employees on managing business information. You work as an IT operations manager and you are asked to conduct several training sessions to upskill all the employees with the current best practices.
Managing Business Information
Task 1 of 2 – Presentation and speaker notes
You have decided to start the training with a presentation.
Instructions
1. You start your presentation by summarizing the typical business decisions made by AXION Airways.
2. Provide an assessment of the internal and external sources of information required.
3. You conclude the presentation by providing an evaluation of the information and knowledge needed to ensure effective decision making.
(LO1, AC1.1, 1.3, 1.2)
Delivery and Submission
▪ 1x Presentation file (including references) ▪ 1x Speaker notes (circa 800 words)
MANAGING BUSINESS INFORMATION
SSAs 06.1 ICT practitioners
Unit Grading Structure Pass / Fail
Explain how communications, knowledge and information can be improved within an organization including making better use of IT systems. Learners will understand the interaction between communications, knowledge and information. The unit also explores how IT systems can be used as a management tool for collecting, storing, disseminating and providing access to knowledge and information.
Learning Outcomes and Assessment Criteria
Learning Outcomes- The learner will: Assessment Criteria- The learner can:
1. Understand how to assess information and knowledge needs of an organisation. 1.1
1.2 Summarise the typical business decisions made by organisations.
Evaluate the information and knowledge needed to ensure effective decision making.
1.3 Assess internal and external sources of information required.
Indicative contents
Topic Course coverage
Learning Outcome 1 ● Sources: internal and external, primary and secondary, formal and informal, team workers, customers and other stakeholders.
● Types: qualitative and quantitative, tacit and explicit, official and unofficial, policy and opinion.
Assessment
To achieve a ‘pass’ for this unit, learners must provide evidence to demonstrate that they have fulfilled all the learning outcomes and meet the standards specified by all assessment criteria.
Learning Outcomes to be met Assessment criteria to be covered Type of assessment Summary of
quantity/quality
LO1, LO2, LO3 All ACs under LO1, LO2, LO3 Coursework 2500 words
Indicative Reading list
McNurlin, Sprague & Bui (2009) Information Systems Management in Practice. Pearson. London.
Bott M. F. (2014) Professional Issues in Information Technology. CBS. London.
