Discussion Question Chapter 7: Customer Profile
Write a post for the Discussion Forum on this topic, addressing the questions below. Each part should be 1–2 paragraphs or several bullet points in length.
Part 1: Identifying the Customer and Problem
Describe a primary decision maker in your target segment: who they are, what they like, how they make buying decisions. Describe the primary problem(s) your organization, product or service will help them solve.
Part 2: Factors Influencing Customer Decisions
Provide a brief profile of your target segment using at least three of the following categories:
Geographic characteristics: e.g., location, region, population size or climate.
Personal and demographic characteristics: e.g., age, gender, family size, family life stage, income, personality.
Social and Psychological characteristics: e.g., culture, social class, lifestyle, motivation, attitudes, reference groups, beliefs.
Situational characteristics: e.g., buying situation, level of involvement, market offerings, frequency of use, brand loyalty.
B2B/organizational buying considerations: e.g., individual factors, organizational factors, business environment factors, types of complexity
Part 3: Reaching the Customer
Based on this profile, identify 2–3 marketing strategies or tactics you believe would be effective at reaching this target segment, and briefly explain why they are a good fit.
Part 4: Respond to Classmates’ Posts
After you have created your own post by Wednesday, look over the discussion forum posts of your classmates, and respond to at least two of them.
Part 5: Incorporate Feedback
Review the feedback you receive from your classmates and your instructor. Use this feedback to revise and improve your work before submitting it as part of the “Marketing Plan, Part 3” assignment.
