You are a policy officer working for a housing association. You have been asked to submit a briefing paper to the board of your housing association board to improve the lives of social housing tenants. The Board has asked you to consider three issues in the report: 1. To identify key improvements that can be made to housing management services in terms of improving the approach to equal opportunities and diversity (800 words); 2. To identify key improvements that can be made to reduce anti-social behaviour (800 words) 3. To explain the ladder of participation, the challenges of engaging ‘seldom heard’ groups, and good practice in terms of engaging ‘seldom heard’ groups (1200 words)
