Case: Performance predicament
The Solar Systems is an established company comprised of mostly IT Technicians. Recently, the company was working on a big project with a fast-approaching deadline. James is an IT Technician at Solar Systems who is regarded as a top performer, executing all his job duties and responsibilities timely and efficiently and consistently exceeding expectations. Denise, James’ manager, asked James to work overtime to help with the completion of the project. However, James refused, noting that working overtime was not included in his job expectations and requirements. The week after the project was finished, Denise completed James’ performance evaluation using a rating scale and rated James much lower than expected. James thinks the rating scale is unfair since he got a lower than usual performance evaluation which he believes is because he refused to work overtime. James is now asking for a clear justification for his lower rating.
The case is based under Canadian law, so you should approach this case in the context of Canadian law!!! At least 2 sources required! The sources have to be credible(can be but doesn’t have to be from government website).
You should approach the Assignment Case as if you are a consultant brought in by the employer, and therefore you should provide recommendations to them. Requires 700 words.
Rubrics:
Identify the main issue and competing perspectives. 3 marks
How can the performance appraisal criteria aid Denise in providing justification for James’s rating? 4 marks
How can step 3 of the performance management process aid in future performance appraisals? 4 marks
What performance appraisal method would you recommend for this organization and why? 6 marks
References and formatting 1 mark
Spelling and grammar 1 mark
TOTAL 19 marks
