Explain on how you are preparing for the Preparing for the Crisis Communications Competency Exam.Preparing for the Crisis Communications Competency Exam
You will be given several documents for this exam that describe a crisis a company is experiencing. You will be put in charge of communicating to a specific audience regarding the events described in the documents. Among the documents provided for you will be the following:
A description of the purpose or goals of the email or letter
A list of facts that you may or may not choose to use
Information on format
A timeline of events that occurred in the crisis
Background information about the events, including a sampling of tweets from the public or employees about the crisis.
Note: You cannot assume that the people who will be reading your communication know everything about what has happened. While your task is to present facts that will achieve the purpose and goals that are described, part of your task is to explain things the general public or even employees are not likely to know.
To prepare for this exam, you should go back through the course and read everything posted about how companies should communicate during a crisis. You should also review the documents you have written for this class and the comments I have made on those in grading your documents.
