Part 1: The Organization
Answer all three (3) questions below:
1.1 Choose a generic company in the public or private sector (e.g.,
healthcare, financial services, etc.) and provide a brief summary of the
competitive landscape.
1.2 Describe how the company is organized internally. What is the
organizational structure? Identify a key role and its responsibilities.
1.3 Describe how the workplace environment has been influenced or
impacted in one (1) of the following
three (3) areas: Diversity, Health & Safety and Mental Health, or Labour
Relations/Union Collective Agreement:
o
Diversity – Explain
the company’s involvement in promoting or accommodating diversity in the workplace.
o
Health & Safety
– Explain the company’s involvement in adhering to health
and safety regulations or creating a safe working environment.
Mental Health – Explain the
company’s involvement in adhering to mental health regarding job burnout and
psychosocial factors in the workplace to create a safe working environment. (Canadian Centre for Occupational Health and Safety)
o
Labour Relations/Union Collective Agreement – Explain the company’s
involvement in resolving disputes, conflict, or the handling of grievances
within a Union environment.
Part 2: The Leadership
Answer any three (3) of the four (4) questions below:
2.1 Identify and describe your preferred leadership style. Compare
your leadership style to other styles and explain your strengths and areas for
development. How does your preferred leadership style relate to the main
theories of management?
2.2 Describe a situation to manage change by motivating a group of
peers or employees to complete a difficult task. Explain how you would
communicate the change? Explain what methods or strategies you would use to
resolve conflict among your peers or employees? Do you anticipate the change to
be successful? Why or why not?
2.3 Amongst your team, create one (1) short term plan and one (1)
long term plan to reduce costs at your place of work. Explain your
decision-making process in deciding upon these plans. Explain how you would
effectively communicate your plan to your direct manager to obtain buy in.
Explain what components in obtaining these goals could be delegated to another
employee and explain your reasoning.
2.4 You have been re-assigned to supervise a technical production
department. The employees within this group are front line employees that
provide online technical support to customers. Describe how you would identify
the department’s training needs? Describe how you would evaluate if the
training met your needs. Explain what role you should play in delivering the
training versus Human Resources. Explain what your preferred method of training
would be.
Part 3: Performance Management
Answer both questions below:
3.1 Throughout the week you have observed a drop in your team’s productivity.
Describe some of the indicators that
would point to a poor performing employee. Explain how you would collect the
data on the drop in productivity. Explain what steps you would take in
preparing to take disciplinary action against the employee. Describe the
various employee responses to receiving the discipline and what options you
have as a supervisor in assisting the employee recognizing their performance
issue.
3.2 Based on the above scenario, you as a supervisor must now
prepare for the employees’ year end performance review session. Write a script
detailing the narrative that you would prepare and read to a problem employee
that has only met 3 of their 10 goals and objectives that were established with
them at the beginning of the year. In creating the script, you will have to
anticipate resistance and build in your responses. The script should have at
least six (6) short sentences (including the opening and closing remarks).
