The Staples case studies (focused on Supply chain management (SCM) and customer relationship management (CRM) provide an opportunity to explore the opportunities and challenges of implementing enterprise-wide information systems — systems providing information supporting core, cross-functional business processes.Question1 The Staples case studies (focused on Supply chain management (SCM) and customer relationship management (CRM) provide an opportunity to explore the opportunities and challenges of implementing enterprise-wide information systems — systems providing information supporting core, cross-functional business processes.2 Describe Staples’ information needs in planning and then executing the move to multi-channel and then ultimately omni-channel integration.
