Discussion #3: Case Study-based This discussion is based on Wells Fargo Bank’s business activities presented in the Case Study. Read the Case Study thoroughly, discuss and analyze the situations within the context of ethical leadership. Abstract: the bank’s top management had set sales goals and put in place incentives to reward (commission) or to punish (job loss) the bank employees. The bank employees, however, realized that the goal set by top management was unrealistic or unachievable. So the bank employees had opened millions of fake accounts without customers’ permission. As a result, the bank had faced lawsuits, billions of dollars penalties, and loss of consumers’ confidence. Like any employer, Well Fargo bank is responsible for the work-related misconduct of its employees regardless of their positions -top, middle, entry-level management, or staff. Question for discussion: As explained briefly above, the top management had set the sales goals; they put an incentive in place for the lower-level of employees/staffs. As a result, the staffs had deceived the customer by opening fake accounts to meet the desired sales goals assigned to them by top managers. Who is more responsible for the fraud and ethical misconduct? https://youtu.be/Lww8I1_nNoA
