2 sources but one can be the textbook that this prompt came from. Don’t worry about putting the textbook in references, only the other source. When using in-text citations, the last name of the author of the textbook is “Kinicki” and the page number is 112.
Background info:
Andrew Cornell, CEO of Cornell Iron Works, understands the days of the screaming boss are, or at least should be, a thing of the past. He deals with anger toward his employees by holding frequent and brief meetings, rather than waiting until the end, throwing a nuclear bomb and leaving blood all over the wall.92
Screaming takes other forms too. At work, you might receive a hostile e-mail berating you, which was copied to your coworkers in ALL CAPS. Science supports the many people who believe yelling, whether by e-mail or face-to-face, is inappropriate and counterproductive. You may have been in a group meeting when someone was so angry he or she began to scream and bully another person. Both are unprofessional and uncalled for, and hey damage the reputation of the perpetrator.
Costs of Negative Emotions: Growing research evidence confirms the suspected undesirable outcomes of negative emotions. For instance, managers need to be careful about generating feelings of shame and/or anger when giving feedback to employees because these particular emotions have been linked to counterproductive work behaviors such as abuse of others and theft.
Unhappy Customers May Suffer Twice: Customers negative emotional displays, such as verbal aggression, have been shown to negatively affect employee job performance. Specifically, receivers of the aggression made more mistakes recalling and processing the customers complaints.94 You may want to think twice before venting on a customer service representative.
What About the Benefits of Anger? Expressing your anger sometimes can actually help solve the problem. Your message is communicated, though forcefully, which can lead to better understanding. Displays of anger are more likely to be beneficial if they are directed at organizational issues and problems instead of at individuals. Being angry at the problem rather than the person is likely to be perceived more constructively and less defensively
Essay questions:
What advice would you give to managers on how to handle their own anger and other negative emotions at work?
What advice would you give to managers on how to handle the anger and negative emotions felt (and expressed) by their direct reports?
