Its no secret that communication is a crucial component in every step of our health care environment. Poor communication can lead to conflict, decreased staff morale, patient harm, and increased costs, including malpractice costs. Improved communication, teamwork, and conflict resolution strategies will yield significant benefits for both patients and health care providers.
Its no secret that communication is a crucial component in every step of our health care environment. Poor communication can lead to conflict, decreased staff morale, patient harm, and increased costs, including malpractice costs. Improved communication, teamwork, and conflict resolution strategies will yield significant benefits for both patients and health care providers.
1. Think of a situation you have experienced or heard about in your work setting where there was poor communication, conflict, or poor teamwork. Perhaps the situation you are thinking about has elements of all three! Describe the situation with enough detail to clearly outline the problem.
2. Next, based on course resources, select at least one strategy for improved communication, teamwork, or conflict resolution; e.g. nonviolent communication/Giraffe Language, carefronting, principled negotiation, TeamSTEPPS (5 steps, CUS, DESC, SBAR, I PASS THE BATON, checklists for team communication/debriefing, team feedback, two-challenge rule, etc.).
3. Explain how the situation could have been improved if your chosen communication, teamwork, or conflict resolution strategy was utilized.
4. Finally, reflect on the nurse leaders role in modeling effective communication. How does effective communication promote the provision of cost-effective quality care, patient/staff satisfaction, and a safe work environment?
7th Ed. APA format
Include intro and conclusion
Kindly utilize these books (if available) and the attached files or use current scholarly Medical or Nursing articles or journals that are not older than 5 years old:
Huber, D. L. (2018). Leadership and nursing care management (6th ed.). Elsevier OR
Huber, D. L. & Joseph, M. L. (2021). Leadership and nursing care management (7th ed.). Elsevier
