SKILLS
Excellent communication skills
Business negotiation
Coordinating paperwork
Compliance requirements
Account management
Talent management
Goal-oriented
Business development
Project Management
Sales Techniques
Regional accounts
Customer Service
Data analytics
Sales solutions
Selling advertising
Needs analysis
Community involvement
Sales force training
Revenue retention
Managing advertising packages
International markets understanding
Customer relationships
Strategic Planning
Restaurant operations management
Stable work history
Adaptable
Supervisory skills
Hiring and training
Customer-oriented
Employee recruitment expertise
Culinary arts education
EXPERIENCE
Front Desk Receptionist, Comfort Inn & Suites, August 2011-Current
Panama City, FL
Compiled budget documents and monitored costs to maintain control systems.
Coded invoices and other records to maintain organized and accurate records.
Coordinated budget information by assessing estimated income and expenses as well as
historical budgets.
Prepared weekly payroll for team of salaried and hourly employees.
Applied mathematical skills to calculate totals, check figures and correct problems with
physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Reconciled all expenses and accounts, including company credit cards and expense
accounts.
Reviewed general ledger entries for accuracy and completeness.
Researched financial data and trends to coordinate monthly, quarterly and yearly budget
planning.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Maintained account books and accounting systems with accuracy by entering data precisely
and proofreading.
Maintained process documentation for financial department operations.
Resolved vendor and employee inquiries about invoices and purchases quickly through
research.
Tracked employee time and attendance for payroll.
Reviewed purchase documents and company receipts for reconciliation with statements.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve
issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting
check-in process.
Explained and pointed out property details to patrons, including dining areas, pool, spa and
fitness center.
Tracked office expenditures and managed office contracts, keeping meticulous records on all
transactions.
Cultivated professional relationships with guests through active response and dedicated
assistance, improving customer retention.
Delivered key administrative support to coworkers, taking on additional tasks during peak
times.
Input customer data using [Choice Advantage] software and made immediate updates to
reflect room changes.
Created and optimized employee schedules to secure proper coverage for all shifts.
Posted room charges such as food, liquor and telephone calls based on individual customer
actions.
Processed and prepared memos, correspondence, travel vouchers and other documents,
routing them to appropriate personnel.
Worked with Managers to attain operational and financial goals with strategic approaches.
Managed customer complaints and rectified issues to complete satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Checked and secured building areas during off-hours to prevent entry by unauthorized
individuals.
Drafted and maintained incident reports, daily activity logs and other documents requested
by management.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Facilitated front desk operations for busy high-volume hotel.
Offered exceptional services and support to team members and guests, maximizing
productivity and customer satisfaction.
Scheduled meetings for internal personnel, partners and clients using zoom.
Prepared daily shift close reports and balanced cash register to accurately reflect all
transactions.
Secured guest valuables in main safe or individual boxes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff
members.
Computed guest billings and posted charges to room accounts.
Conducted market surveys and industry studies to identify need and demand for new
clientele.
Arranged special accommodations for guests to maintain optimal satisfaction.
Operated multi-line switchboard for busy office and routed incoming calls to correct
individuals.
Warmly greeted incoming guests, issuing room keys and providing information regarding
policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills
and change.
Shared information with patrons on entertainment and sporting events in nearby areas and
made reservations to establishments, boosting local tourism.
Set guest and group reservations and processed check-ins and check-outs.
Solved minor customer issues and escalated major problems immediately to costumer service.
Transmitted information or documents to customers, using computer, mail or facsimile
machine.
Protected team members and guests from accidents by following safety protocols and
proactively monitoring all building areas for hazards.
Signed for packages, recorded all deliveries and distributed to personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to
promote security and safety.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on
occupancy and revenues to supervisor.
Coordinated front desk operations and diligently helped all in-person visitors and callers with
knowledgeable assistance.
Monitored reservations to track incoming parties and special events.
Addressed and welcomed large volume of guests to business per day, improving overall
customer service and engagement.
Front Desk Receptionist, Holiday Inn Express Hotel, August 2012-December 2014
Bonifay, FL
Compiled budget documents and monitored costs to maintain control systems.
Coded invoices and other records to maintain organized and accurate records.
Coordinated budget information by assessing estimated income and expenses as well as
historical budgets.
Prepared weekly payroll for team of salaried and hourly employees.
Applied mathematical skills to calculate totals, check figures and correct problems with
physical and digital files.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Reconciled all expenses and accounts, including company credit cards and expense
accounts.
Reviewed general ledger entries for accuracy and completeness.
Researched financial data and trends to coordinate monthly, quarterly and yearly budget
planning.
Prepared month-end closing entries for detailed reporting and recordkeeping.
Maintained account books and accounting systems with accuracy by entering data precisely
and proofreading.
Maintained process documentation for financial department operations.
Resolved vendor and employee inquiries about invoices and purchases quickly through
research.
Tracked employee time and attendance for payroll.
Reviewed purchase documents and company receipts for reconciliation with statements.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve
issues.
Welcomed patrons to front desk and engaged in friendly conversations while conducting
check-in process.
Explained and pointed out property details to patrons, including dining areas, pool, spa and
fitness center.
Tracked office expenditures and managed office contracts, keeping meticulous records on all
transactions.
Cultivated professional relationships with guests through active response and dedicated
assistance, improving customer retention.
Delivered key administrative support to coworkers, taking on additional tasks during peak
times.
Input customer data using [Choice Advantage] software and made immediate updates to
reflect room changes.
Created and optimized employee schedules to secure proper coverage for all shifts.
Posted room charges such as food, liquor and telephone calls based on individual customer
actions.
Processed and prepared memos, correspondence, travel vouchers and other documents,
routing them to appropriate personnel.
Worked with Managers to attain operational and financial goals with strategic approaches.
Managed customer complaints and rectified issues to complete satisfaction.
Responded to inquiries and room requests made online, by phone or email.
Checked and secured building areas during off-hours to prevent entry by unauthorized
individuals.
Drafted and maintained incident reports, daily activity logs and other documents requested
by management.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Facilitated front desk operations for busy high-volume hotel.
Offered exceptional services and support to team members and guests, maximizing
productivity and customer satisfaction.
Scheduled meetings for internal personnel, partners and clients using zoom.
Prepared daily shift close reports and balanced cash register to accurately reflect all
transactions.
Secured guest valuables in main safe or individual boxes.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff
members.
Computed guest billings and posted charges to room accounts.
Conducted market surveys and industry studies to identify need and demand for new
clientele.
Arranged special accommodations for guests to maintain optimal satisfaction.
Operated multi-line switchboard for busy office and routed incoming calls to correct
individuals.
Warmly greeted incoming guests, issuing room keys and providing information regarding
policies and amenities.
Handled payment processing duties and provided customers with receipts and proper bills
and change.
Shared information with patrons on entertainment and sporting events in nearby areas and
made reservations to establishments, boosting local tourism.
Set guest and group reservations and processed check-ins and check-outs.
Solved minor customer issues and escalated major problems immediately to costumer service.
Transmitted information or documents to customers, using computer, mail or facsimile
machine.
Protected team members and guests from accidents by following safety protocols and
proactively monitoring all building areas for hazards.
Signed for packages, recorded all deliveries and distributed to personnel.
Reviewed safety, health and sanitation processes throughout all areas and enforced rules to
promote security and safety.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on
occupancy and revenues to supervisor.
Coordinated front desk operations and diligently helped all in-person visitors and callers with
knowledgeable assistance.
Monitored reservations to track incoming parties and special events.
Front Desk Receptionist, Comfort Suites Hotel, August 2015-Current
Panama City, FL
