Support your answers with reference to the Making Work Pay Case and assigned readings, including the journal articles. Put your answers into your own words. Direct quotes should be used sparingly. You should not have more than one line of directly quoted material per answer. Be sure to answer all parts of the questions.
Approximate length of your submission should be 6-8 pages. Remember to spell check and proofread your answers.
1. (30 points) Do a “SWOT” (Strengths, Weaknesses, Opportunities, Threats) analysis of the program as it is offered at Rainier Vista. Evaluate and explain why residents do not attend the WAW training sessions.
2. (30 points) Map the intake and assessment process and describe “Moments of Truth” for Rhodes, the REWA Job Coaches, and residents. How would you redesign this process?
A moment of truth is any interaction during which a client may form an impression of your product or service. This impression may be either positive or negative. The goal for public & nonprofit managers is to try and ensure that moments of truth have a positive impact on the clients/community and impression of the service.
3. (40 points) This question maps to our NASPAA Core Competency: To lead and manage in public governance
Specific Skill: Analyze a case study and develop an action plan to improve the capacity to deliver services, build public trust, and promote public values. The plan should specify: short, medium and long-term steps to be carried out.
