1: What are the “Big 5” personality traits? Name and describe each of them.
2: Consider the different approaches to the project taken by both Monica and Jennifer. On which of the Big 5 personality traits do they most differ? Discuss these differences in their personality traits.
3: Using what you learned about emotions, what advice would you give to Monica? Describe a specific strategy that Monica can use to manage her emotions and successfully complete the project.
4: If you were in this situation, how confident are you that you could successfully resolve a workplace conflict like the one that Monica faced? What past experiences or knowledge influence your answer? Explain how your experience or knowledge can resolve a similar workplace conflict.
