Formulate a response in support of the main narrative crucial conversations. 1 reference is needed Having a crucial conversation involves speaking to someone about something that will involve a lot of emotions, high stakes and opposing opinions. (Sherman, 2012) These conversations are something that healthcare providers often want to avoid, but it is important to understand the right way to have them in order to prevent delaying the conversation until the situation is very extreme. Studies have shown that by avoiding these conversations, healthcare workers also hinder their ability to solve problems rationally. ( Priftanji, 2020) Before starting this conversation it is important to remember the goals of why this conversation is being done. This can help guide the topics and help to leave out any more conflicts that may present. Something else is making sure to maintain dialogue throughout the conversation. If you do not do this and it feels more like a back and forth argument, the crucial conversation can end in a more intense emotional, physical or behavioral reaction. (Mohammed, 2021) Also, the person conducting the conversation to focus on an end goal and actions that should be taken from the conversation. Set a time frame for the actions and remember to follow up on them as well. All of these actions can lead to a successful conversation. As nurses, crucial conversations are unfortunately something that we will encounter. Although they are not something that people like to be apart of, they are needed for patients families, patient outcomes, and a safe healthcare environment. Engaging in these conversations can lead to nursing leadership development and increase educational topics for nurses. The communication skills such as listening can help you to be a better nurse and improve the quality and safety of patient care if communication is involved. (Mohammed, 2021) References: Mohammed Baqer Al-J. Crucial Conversations in Nursing. Palliat Med Care Int J. 2021; 4(1): 555628. Priftanji, D., Hill, J. D., & Ashby, D. M. (2020). Managing difficult conversations. American journal of health-system pharmacy : AJHP : official journal of the American Society of Health-System Pharmacists, 77(21), 17231726. (Links to an external site.) Patterson, K., Grenny, J., McMillan, R. & Switzler, A. (2012). Crucial Conversations: Tools for Talking when the Stakes are High. New York: McGraw-Hill.Show more
