Disney – Service Operations
Write a paper about the Disney Conglomerate from a Services and Operations Management perspective.
BE SURE TO EXPLAIN HOW DISNEY EXHIBITS THE “4 TRUTHS”
1. Truth # 1 – You Can’t Be Good At Everything
2. Truth # 2 – Someone Has To Pay for It
3. Truth # 3 – It’s Not Your Employees’ Fault
4. Truth # 4 – You Must Manage Your Customers
As a summary of the learnings students will use their combined knowledge in a written paper and discuss how to improve an existing company based on the different truths in the additional readings.
