Dr. Yang
HRT 2030 Hotel/Resort Operations
Group Project Instruction
The COVID-19 pandemic has affected every sector across the globe, and the hotel industry is among the hardest hit. It has experienced the lowest occupancy rates since 9/11 and many hotels had to lower their room rates, furlough their employees, enhance their housekeeping protocols, or even close their doors.
In this project, each group must identify one department within the hotel, discuss how COVID-19 pandemic has impacted the operations of that department (e.g. front office, housekeeping, human resources management, revenue management, etc.), address the challenges (minimum 2) that department is facing, and then proposed at least two detailed and feasible solutions to overcome those challenges within the department.
Your paper should be structured into three main sections as follows:
I. Introduction: Conduct a background research on the general impact of COVID-19 on the lodging industry. In this step, you want to collect information to gain a full picture of the impact of COVID-19 to the entire lodging industry. Some statistics (e.g. ADR, Occupancy) would help to deliver a clear picture. [5 points]
II. Analysis: Based on your understanding of the general impact of COVID-19 on the lodging industry, identify one department within the hotel, discuss how the pandemic has impacted the operations of that department (e.g. front office, housekeeping, human resources management, revenue management, etc.), and address the challenges (minimum 2) that department is facing. Please be as thorough as possible to elaborate the challenges. [25 points]
III. Recommendations: Based on your analysis, proposed at least two detailed and feasible solution to overcome those operational challenges you mentioned in section II. Please be as thorough as possible. [10 points]
