Scenario:
In response to a quality initiative at LiveWell, the Health Information Management (HIM) department is revamping the training process in 3 areas: patient identification in registration, record analysis, and research using secondary databases. As the HIM supervisor, you will be developing training materials in response to this quality improvement initiative. In order to do this, you will focus on problematic concepts in each area to improve the overall quality of work performance in the Revenue Cycle.
As part of the training development, you will review resources to develop training materials and training examples.
Instructions:
Follow the steps below to prepare training materials, including two training guides and a handout.
Part 1 Recommend best practices for minimizing registration errors in a training guide used for instructing employees. Include the following topics:
Naming convention best practices
Free text input
Primary and secondary data recommendations
Standard data definitions for patient registration
Part 2 In a second training guide, recommend the required data elements for electronic record documentation that will ensure improved record analysis. Include the following topics:
Purpose of record analysis
Form and retention requirement per CMS
Required elements for discharge summary and operative note per Center for Medicaid and Medicare Services (CMS)
Two samples of analysis on the required elements for each above-named report type
Part 3 Determine the purpose of secondary data and prepare a handout with examples to be used with the training guide for instructing the staff. Be sure to include:
A sampling of secondary data (Sample will be on the evaluation of sales tax on cigarettes)
Tables, charts, and conclusions that demonstrate the application of data for decision making related to organizational goals
