Module 4: Discussion Forum
In this discussion, you will explore examples of quality improvement in healthcare and how patient satisfaction can be measured. Review the following article:
Health Catalyst. (2019). The top six examples of quality improvement in healthcare. (Links to an external site.)
Choose one of the clinical examples provided in the article and respond to the following:
• Describe the case example, setting, and who was included.
• What was the overall objective or goal of the case example?
• If mentioned, what research instruments were used in the case example to gather data? If not mentioned, what would you have used?
• Why is it important to measure patient satisfaction in healthcare settings? Describe and assess one form of measuring and/or tracking the patient experience that is used in distinct types of healthcare environments.
• What were the results of the case example? Any important gaps and opportunities for improvement?
• What recommendations do you have based on the conclusion of the case results?
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