Describe a time where you have worked in a group that there was conflict.

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o Describe a time where you have worked in a group that there was conflict.
o What was the project/goal of the group?
o What was the group composition and structure?
o What norms and influence did you observe in the group?
o How were conflicts handled? Did the group cooperate and perform?
o Given the reading, what additional strategies would you now suggest to help that group?

Be sure to include and apply concepts from the reading to clarify your answers.

PART 2:
• Write a 3-page paper (APA 7th format, no abstract required or cover page required – DO NOT EXCEED 1000 words on this portion) with the following key points:

Written Assignment: Consulting for Sparks and Crash Computer Company #6

Sparks and Crash has decided to implement work teams. Each team is composed of two engineers and eight skilled assembly workers. The idea is to facilitate communication and to promote worker autonomy. It will get the engineers on the production floor with the workers, seeing assembly problems. It will also give the workers access to the engineers for real-time feedback and answers.

Unfortunately, the teams are not working out so well and you are asked to investigate. You walk the floor and observe the teams in action. You note that the engineers cannot seem to get a word in and only acquiesce as they are drowned out by the larger bunch of skilled workers.

No one seems to know what they are supposed to be doing. Team members wander around without direction or guidance. Decision-making is non-existent. Furthermore, some of the teams have begun to view the new arrangement as a performance competition among teams. They have begun to hoard resources for their own use and preventing other teams from doing their work.

ty Press.
o Chapter 15

• Norms, Conformity, Majority and Minority Influence
o Cialdini, R. B., & Trost, M. R. (1998) Social influence: Social norms, conformity, and compliance. In D. T. Gilbert & S. T. Fiske (Eds.), The handbook of social psychology: Vol. 2 (4th ed., pp. 151-192). Boston: McGraw-Hill.

• Group Composition, Structure, Conflict, and Performance
o Forsyth, D. R., & Burnette, J. (2010). Group processes. In R. F. Baumeister, & E. J. Finkel (Eds.) Advanced social psychology: The state of the science (pp.495-534). New York: Oxford University Press.

• Cooperation and Conflict Resolution
o Deutsch, M. (2001). Cooperation and conflict resolution: Implications for consulting psychology. Consulting Psychology Journal: Practice and Research, 53(2), 76-81.
o Deutsch, M. (1993). Educating for a peaceful world. American Psychologist, 48(5), 510-517.

• Asch Conformity Experiment : Classic experiment in group conformity and influence by Solomon Asch.
o https://www.youtube.com/watch?v=TYIh4MkcfJA

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