Although conflict is a normal part of every workplace, if unresolved, it can create hard feelings and reduce productivity.
Analyze the following scenarios. In at least 250 words state how you will respond to these conflicts. Your response should address the following:
How will you resolve the dispute?
How will you communicate, orally or in writing?
Which communication medium will you use to convey the message most appropriately and reliably? Describe the advantages and disadvantages of your choice.
Scenario 1. Two of your management team members disagree on a new company social media policy. James wants to ban personal visits to Facebook and Twitter totally. Chelsea thinks that an outright ban is impossible to implement and might raise the ire of employees. She is more concerned with limiting Internet misuse, including visits to online games, pornography, and shopping sites. The management team members agree that they need a social media policy, but they disagree on what to allow and what to prohibit. Both management team members report directly to you.
Scenario 2. Hot-headed manager Pete loudly confronted Bryana in her cubicle within earshot of staff. Bryana had requested time off as an important deadline was looming, and the project was already late. Bryana complained to you about Pete’s behavior, since Pete reports directly
