1. Physicians make up a primary external stakeholder group in your health care organization. You need to approach them about a decreasing patient satisfaction score, and their impact on this score. How would you approach this group? What would be the challenges? Have you experienced this before in your workplace? What was the outcome?
2. Describe two governmental external stakeholders that could be vital to your healthcare organization. What could they offer to your organization? What would be the communication plan with them?
